Returns & Refunds

Last Updated: January 16, 2024

1. Return Eligibility

At MassageSwift, we want you to be satisfied with your purchase. To be eligible for a return, please make sure to meet the following criteria:

• The item must be in its original condition, unopened, and unused.
• You must initiate the return process within [number of days, e.g., 30 days] from the date of purchase.
• Proof of purchase, such as an order number or receipt, is required.

2. Returns Procedure

To initiate a return:

• Contact our Customer Support team at contact@massageswift.com to request a Return Merchandise Authorization (RMA) number.
• Pack the item securely in its original packaging, including all accessories and manuals.
• Clearly mark the RMA number on the outside of the package.
• Ship the item to the address provided with the RMA number.

3. Refunds

• Once we receive your returned item and inspect it, we will process your refund within [number of days, e.g., 5-10 business days].
• The refund will be issued in the original form of payment used during the purchase.
• Please note that the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

4. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at contact@massageswift.com to arrange for a replacement.

5. Non-Returnable Items

Some items are non-returnable, including:

• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than [number of days, e.g., 30 days] after the purchase date.
• Gift cards and downloadable software products.

6. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at contact@massageswift.com.